Knowledgebase

Documentation

How the platform works, written for somebody who will have to explain it to a client.

What happens when a domain expires

Expiry is not deletion. There are three stages and you can recover a name in the first two.

## Renewal grace

For about thirty days after expiry the name can be renewed at the ordinary price. The site and mail stop working on the expiry date itself.

## Redemption

After the grace period the name goes into redemption for a further thirty days. It can still be recovered, but the registry charges a redemption fee on top of the renewal.

## Release

After redemption the name is deleted and anybody may register it. At that point there is nothing we can do to get it back, so renewal reminders are worth reading.

All guides

Tell us what you are running now and we will tell you plainly whether moving it is worth your time.